I’ve always hated that quote… or that saying, to be exact. But it’s just a perfect fit for a recent request from a “friend”.
So, I have this friend… we’ll call him “Dennis”. He calls me up and asks me if I can do him a “quick favor” for his Girlfriend (we’ll call her “Daria”). So, me being the nice guy, I say “sure, no problem”.
What a mistake… this little problem turns into a f$cking nightmare.
See when Dennis called me I had just been told by my Doctor that I needed to get an EGD, Colonoscopy and a CATscan, along with Bloodwork. Why? Well, if you know about Cancer - that’s pretty much how you catch cancer. So at this point I’m pretty nervous about finding out that I DO have Cancer, right? Who wouldn’t be? The worst part is when I tell my doctor I have to reschedule my appointment and all the sudden he says “NO!” and tells me I HAVE to get these done. Yeah, that makes a person feel better, right?
So now I’m feeling like crap mentally and then Dennis’ ‘little favor’ turns into a huge project. He gives me this little GoDaddy Template to create a membership site in and within the site there needs to be a Video that plays as well as a Gallery. Okay, not a problem but the fact that he gives me this sh*tty looking, FUGLY Template does not do me any good. But apparently Daria believes he created the site and it would hurt his feelings…
…what the hell do feelings have to do with making money?
So, I start rebuilding the site and Dennis tells me “great!”. I get the Template and a NICE Logo going and show it to Dennis.. he likes it and Daria starts bitching about how the site has changed. Uhhh… so I ignore it as Dennis seems to be the one in charge at this point since he is the one who will control it and Market it, right?
Wrong… apparently Dennis lets Daria cut his gonads off and takes control. Now she’s bitching and leaving me Voice Mails at 1:00 A.M. on my phone. I ignore the first 2, the first night. I don’t have time for her site anyways.
Now, she’s calling me while I’m trying to finish up a PAID project! She’s not just leaving me a message - she’s BITCHING ABOUT THE FREE WORK I JUST DID FOR HER. Apparently she doesn’t enjoy a REAL site and believes the last 2 months Dennis spent on the GoDaddy Template is more important. So, I delete the messages and continue to work. Then Dennis calls me asking me why I don’t just change the templates out. I explain to him that I can do that but the Video won’t look right, the site will be very ugly and small… all the honest truth’s, right?
After we hang up I go back to work… again, here come the calls. OH MY GOD! LOL
So, the site is up and running now thanks to Dennis… I won’t ever do a friend a “favor” again due to this girl. Talk about an ungrateful “w*tch”!
How can people ask for favors only to b*tch about the free work you’ve just done? I don’t get it. Well, yes, I do.
See… the great part about Sales and Customer Support (once you merge these two aspects of Business) is that the cheaper (or free) you work for people - the more the people will complain. This is why I choose to charge slightly more for the work I do now… I try not to do work for a “good price” because the honest truth is - I feel my time is way too important to deal with Customer Support on a daily basis. So, the clients who I choose to work with will not only get a great end-product - they also get Customer Support for the price they pay. I feel very confident in my work and realize that the way I choose clients (now) will result in much less Customer Support for the simple fact that I choose clients who know their Business and know how to handle the day to day routine. It may not make sense to some but the ones who don’t have a successful offline Business tend to blame the lack of business on their Web Campaigns. Most new comers truly believe they can create a website and they’ll have a huge surge of traffic stampeding to their site the minute it goes up…
…most likely what they believed would happen when they opened the doors to their offline business.
So, before you start working on a project for a friend for free or cheap - think again. Ask them to “look online for other developers” and try to stay far, far away from the project JUST INCASE. Unsuccessful people like to point fingers at whoever they can when they fail.
Posted by Clint Lenard |
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